Ordering Questions

Can I order by phone?

No, unfortunately you will have to place your order in person or through CandyMeUp.com. If you have questions before ordering, please give us a call and we can always help you.

Can I order online and pick-up my order?

Yes. If you live in or near San Diego or are flying in, you can order online and save on shipping by selecting the “store pick-up” option on the shipping page at checkout. Orders can take up to a few hours to process. As soon as your order is ready for pick-up, we will send you an e-mail. When picking up the order, you MUST BRING a copy of the order OR valid ID that matches name on order.

What is your return policy?

For the health and safety of our customers, we DO NOT accept returns on any edible products. We only accept returns of un-used non-edible items that are still enclosed in the original packaging.

Do I have to pay sales tax?

CandyMeUp.com does not charge sales tax on candy. However, we do charge sales tax on non-edible items.

Can I put items on hold?

Unfortunately we do not put items on hold.

Where can I find coupon codes?

You can subscribe to our newsletter to receive specials and new product information. We oftentimes promote our specials and coupon codes on Facebook, Instagram and TikTok.

Do you have a minimum order amount?

CandyMeUp.com does not have a minimum order amount.

What forms of payment do you take?

We accept Visa, MasterCard, Discover, and American Express. You can also pay with a PayPal account or Apple Pay. Cash is no longer accepted in store.

Are you open to the public?

Yes, CandyMeUp has a store front. We are open to the public Monday – Friday from 10:00 am to 6:00 pm and Saturday - Sunday we are closed. Our phone number is 619-724-6007. Please note that CandyMeUp.com and CandyMeUp store front may have inventory and promotions that could vary.

Shipping Questions

How much does shipping cost?

Shipping cost varies depending on product weight, the zip code of the delivery address, and shipping service chosen. Upon checkout, you’ll be able to see the associated shipping costs for the different service types. Please remember, candy can easily weigh a lot! Heavy weight can drastically go up in price. As a small business, the shipping carriers we use do not give us great rates like the big box stores.

How far in advance should I purchase my candy if I need it on an exact day?

We recommend our customers to purchase candy at least one month in advance to make sure they can get everything they are looking for since there could be items out of stock and awaiting delivery.

Does CandyMeUp.com ship outside the United States?

Unfortunately at this time we only ship within the United States.

Is my candy going to melt in transit during warm weather?

Unfortunately, CandyMeUp.com cannot guarantee that some products will not melt during transit.We recommend choosing a faster shipping method and adding ice packs to your order.

Candy Questions

Do you have all your products in-stock?

If a product is out of stock, you will see a sign next to the product description that says OUT OF STOCK. In every business, there are always possibilities of having out of stock items since we do not live in a perfect world. If you order an item that was in stock during the time you ordered but when it was time to pull your order, they were all gone, we will call or email you with a list of possible substitute items and we will allow you to make changes to your order.

What is the best way to store candy?

DO NOT freeze or refrigerate candy because the thawing and condensation will ruin your candy. Keep candy in a cool, dry area. After opening products from their original packaging, ensure that you re-seal tightly or re-wrap in a zip-lock bag to prolong their freshness. A good area for storing unopened candy is in your closet, under your bed, or any other cool, dark areas in the house away from windows and direct sunlight (sunlight changes the color of candy). NOTE: If you are hot, your candy is probably melting.

Can I be called or email when candy is back in stock?

Candy Me Up cannot email or call customers when an item is back in stock due to how busy we are and understaffed. We recommend you following us on our social media platforms like Tik Tok or Instagram for daily updates.